When I facilitated International Business Communication classes with software developers, I would use the activity of a role-play scenario of two people: one who has hurt the other and needed to apologize. I observed senior managers stutter and hesitate, finding the five words “I’m sorry. I was wrong.” almost impossible to pronounce. To many in the Asian context, admitting that you were wrong is a sign of weakness. I also found this as a mantra in the Clinton campaign.
What has Yom Kippor, a Jewish Holiday, have to do with good business for Jews and non-Jews alike? Before Yom Kippor, Jews ask and receive forgiveness from each other. Good business is all about relationships. Employees and managers need to be trained to be first-responders in repairing not only client relationships but colleague and vendor relationships. It doesn’t come naturally to most of us. Either we choke on our self-righteousness, “I was NOT wrong” or we slink away in shame knowing that we were.
Now learn the three Hebrew words for forgiveness from this video. They are difficult in the same was as the English words. http://www.aish.com/h/hh/video/Yom-Kippur-The-Three-Levels-of-Forgiveness.html?s=feat